PRESENTATION: CONSUMER DUTY & CRITICAL ILLNESS - HOW TO ACHIEVE OPTIMAL CUSTOMER OUTCOMES
Consumer Duty requires advisers to provide an assessment of value in all protection advice. As Critical Illness wordings are now increasingly sophisticated what should advisers do to find the best value solutions for their clients.
This session will cover:
- What do advisers have to do to address the change in FCA focus from price to value when comparing protection products post-Consumer Duty
- How advisers can compare the small print of policy conditions quickly and protect themselves from long-term regulatory risk or FOS claims
- How are insurer new business processes being improved to achieve faster underwriting decisions?
Moderated by: Katey Pigden, Money Marketing's editor